Customer Service Executive Dubai

Roles and Responsibilities

• Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner.
  
• Provide accurate information on products/services to customers through effective communication.
  
• Address customer complaints by listening actively, empathizing with their issues, and offering suitable solutions.
  
• Maintain records of all interactions with customers using CRM software for future reference.
  
• Ensure high levels of accuracy when processing transactions and updating customer data.