Customer Service Executive- Customer Service Operations
Tata Communications · Pune · onsite · Posted 30d ago
Undisclosed2–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities
- 24x7 Monitoring of network events, alarms and ticket creation
- Alarms filtration and Ticket raising based on business rules
- Ticket co-relations and assignment to correct resolver group
- Perform Alarm-Event correlation, Service Impact Assessment
- Notify Retail/Wholesale Service Provider of incidents - outage notifications
- Support and execute the Real Time Change Management (Planned Outage) process
- Maintain "Work logs" for each ticket
- 2-4 Years of experience in: Basic Telecommunications network understanding
- Basic Knowledge of Access Technologies (FTTx and HFC)
- Understanding of alarms and ability to identify service impact
- Good written English and communications skills
- Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
- Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
- 24x7 rotational shift including Australia business hours shift from 2:30 AM to 11:30 AM
Sourced from naukri
Skills
Customer ServiceretailtelecommunicationsnetcoolcorrelationfttxChange ManagementWholesaleImpact AssessmentTableauoperations
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
Employee ratings
4,031 reviews
3.9/ 5
Culture
3.8
Career growth
3.0
Work-life
3.9
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