Customer Service Executive - Cloud & Security Customer Service Ops
Tata Communications · Pune · onsite · Posted 23d ago
Undisclosed3–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities:
- Monitor antivirus systems, analyse alerts, and ensure timely response to threats.
- Conduct malware analysis, threat investigations, and coordinate incident response with the Security Operations Center.
- Develop and enforce antivirus policies, standards, and best practices in line with organizational security frameworks.
- Perform vulnerability assessments and ensure endpoints are compliant with security patches and updates.
- Collaborate with IT teams to integrate antivirus solutions with other security tools, such as SIEM, EDR, and endpoint management systems.
- Provide technical guidance, training, and support to IT and security teams.
- Keep abreast of latest malware trends, vulnerabilities, and antivirus product updates to recommend improvements.
- Generate reports on antivirus health, compliance, and threat metrics for management review.
Key Skills Competencies:
- Expertise in antivirus and endpoint security solutions (e.g., SEQRITE, Symantec, McAfee, Trend Micro, CrowdStrike, Sophos, etc.).
- Strong understanding of malware types, attack vectors, and mitigation strategies.
- Hands-on experience with enterprise antivirus deployment, configuration, and troubleshooting.
- Knowledge of operating systems (Windows, Linux, MacOS) and server environments.
- Familiarity with security frameworks (ISO 27001, NIST, CIS Controls).
- Experience with SIEM, EDR, and vulnerability management tools is a plus.
- Analytical thinking, problem-solving, and attention to detail.
- Excellent communication skills to work with cross-functional teams and present technical insights to management.
Qualifications:
- Bachelors degree in computer science, Information Technology, Cybersecurity, or related field.
- Relevant certifications such as CEH, CISSP, CompTIA Security+, or vendor-specific antivirus certifications are preferred.
Sourced from naukri
Skills
Customer ServiceIncident ResponsecehcisspEndpointCrowdstrikedeploymentCompTIA SecurityCompTIAcloudAntivirusCyber SecurityCommunication SkillsEndpoint ManagementEndpoint SecurityInformation Technologycompliance
About Tata Communications
Tata Communications
Telecom
5.9k+
employees
1986
40 years old
Mumbai, Maharashtra
India
About
Tata Communications facilitates digital transformation for enterprises worldwide, enhancing connectivity, cloud solutions, and operational efficiency through advanced services.
Industries
Telecom
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Culture
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