Customer Service Executive- Chat

Roles and Responsibilities :

• Handle customer inquiries through chat, email, or phone calls in a timely and professional manner.
• Provide accurate information to customers regarding products/services offered by the company.
• Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
• Collaborate with internal teams to resolve complex customer issues.

Job Requirements :

• 0-7 years of experience in BPO/Call Centre environment.
• Strong communication skills for effective interaction with customers over various channels (chat, email, phone).
• Ability to work on rotational shifts including evenings, nights, weekends & holidays as per business requirements.
• Basic computer knowledge for navigating software applications related to customer support.
• Graduate is mandate /up to 2025 passout.