Customer Service Executive- Chat

Roles and Responsibilities :

• Provide exceptional customer support through chat, email, to resolve customer queries and concerns.
• Handle multiple conversations simultaneously while maintaining accuracy and efficiency.
• Utilize problem-solving skills to troubleshoot issues and escalate when necessary.
• Maintain a positive attitude and provide empathetic solutions to customers.

Job Requirements :

• 0-5 years of experience in BPO/Call Centre environment.
• Average communication skills with the ability to articulate thoughts clearly over various channels (chat, email).
• Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.
• UG Freshers/ exp are welcome.