Customer Service Executive- Chat

Roles and Responsibilities :

• Handle customer inquiries via chat, email, or phone calls in a professional and courteous manner.
• Resolve customer complaints and concerns in a timely and efficient manner.
• Provide accurate information on products/services to customers through various channels (chat, email, etc.).
• Escalate complex issues to senior team members when necessary.

Job Requirements :

• 0-5 years of experience in BPO/call center environment/Any enviroment.
• Excellent communication skills with the ability to handle multiple conversations simultaneously.
• Proficiency in using technology-based tools for customer interaction (e.g., chat platforms).
• Basic knowledge of computer applications such as Microsoft Office Suite.