Customer Service Executive | Chat Process | 5 days working

Role & responsibilities:

• Respond to and resolve user queries via approximately 40 - 50 chats, emails and calls.
• Understand customer concerns and communicate resolutions clearly and professionally.
• Handle objections and complaints with patience, empathy, and a problem-solving attitude.
• Retrieve customer details using internal ticketing tools to assist in resolution.

Skills & requirements:

• Excellent communication and interpersonal skills.
• Typing speed of 35 - 40 words per minute.
• Graduation is preferred.
• Strong query-handling and complaint-resolution abilities.

Interested candidates may share their CV directly at [email removed] along with following details:

1. Current CTC

2. Expected CTC

3. Location

4. Notice Period