Customer Service Executive (Chat- International)

Roles and Responsibilities :

• Handle international customer inquiries via phone, email, or chat to resolve their queries and concerns.
• Process customer requests for product information, orders, returns, and exchanges in a timely and efficient manner.
• Provide accurate and effective solutions to customers' issues while maintaining a high level of professionalism.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 0-8 years of experience in BPO/Call Centre environment with focus on International Chat Process.
• Excellent communication skills with the ability to understand diverse accents and languages (written).
• Proficiency in handling multiple conversations simultaneously while maintaining accuracy and attention to detail.