Customer Service Executive - CCU RL || Kotak Bank (On Roll)

Role: Customer Service Executive CCU RL

Company: Kotak Mahindra Bank

Employment Type: Full-Time (Direct Payroll)

About the Role:

Kotak Mahindra Bank is hiring dynamic and customer-focused individuals for the position of Outbound Customer Service Executive CCU RL. The role involves handling inbound customer calls along with email and chat support, specifically for retail liability products related to Mutual Funds, ensuring high-quality service and prompt resolution of customer queries.

Key Responsibilities:

Handle inbound customer calls related to Mutual Fund products professionally and efficiently

Respond to customer queries via email and chat channels

Provide accurate information on Mutual Fund schemes, transactions, NAVs, SIPs, redemptions, and account-related queries

Resolve customer concerns within defined TAT (Turnaround Time)

Maintain proper documentation of all customer interactions in the system

Ensure high levels of customer satisfaction and service quality

Cross-sell relevant banking and investment products where applicable

Eligibility Criteria:

Education: Graduation Mandatory (Any Stream)

Experience:

Experienced candidates preferred (salary based on interview performance)

Age Limit: 20 to 30 years

Gender: Male / Female

Communication: Excellent English communication skills (Verbal & Written)

Gap Criteria: No employment/education gap exceeding 6 months

Salary Details:

Experienced: Up to 4.50 LPA (CTC) Based on interview performance

Working Days & Timings:

Flexible to work in rotational day shifts (between 7 AM to 8 PM)

Weekly Offs: 8 scattered week-offs per month

Shift Duration: 9 hours (including breaks)

Open to working on Sundays and holidays