Customer Service Executive_Canadian Multinational at Viman Nagar

We're Hiring! Customer Service Executive Faire Wholesale

Company: Casa Laxmi India Pvt. Ltd.
Work Location: Viman Nagar, Pune
Work Mode: Work from Office
Shift Timing: 4:30 PM 2:30 AM IST
Alternative Shift: 2:30 PM 12:30 AM IST
Opening: Immediate

About the Role

Casa Laxmi India Pvt. Ltd. is looking for a proactive, customer-focused and solution-oriented Customer Service Executive – Faire Wholesale to manage customer service operations for our North American wholesale business.

Showcase: www.shopatshowcase.com

The ideal candidate should have working knowledge of Shopify, excellent written English communication skills and the ability to independently manage customer queries, claims and order-related issues while ensuring an exceptional customer experience for our retail partners.

Key Responsibilities

• Manage and respond to customer emails promptly and professionally.
• Handle customer chats and enquiries through the Faire wholesale platform.
• Manage, investigate, resolve and close Faire claims efficiently.
• Handle customer service issues related to missing shipments, damaged goods, delayed deliveries and order discrepancies.
• Coordinate with relevant internal teams to resolve customer concerns effectively.
• Take end-to-end ownership of customer queries and ensure timely resolution.
• Maintain accurate records of customer interactions, claims and resolutions.
• Ensure a positive and seamless customer experience for Faire retailers.

Required Skills & Qualifications

• Mandatory: Working knowledge of Shopify.
• Strong written English communication and professional email etiquette.
• Good problem-solving, analytical and customer-handling skills.
• Ability to manage multiple customer queries and prioritize tasks effectively.
• A proactive attitude with strong ownership and follow-through.
• Prior experience working with the Faire wholesale platform will be an added advantage.
• Experience in North American e-commerce or customer service operations will be preferred.

Training & Development

The selected candidate will receive direct training from the business team, along with hands-on guidance from an experienced team member to understand day-to-day workflows, platform processes and customer service standards.

Why Join Us?

• Opportunity to work with a growing North American wholesale e-commerce business.
• Hands-on exposure to Shopify, Faire and international customer service operations.
• Structured on-the-job training and practical learning opportunities.

Interested candidates can share their updated resumes with us.

Important: This is an immediate opening, and the selected candidate must be comfortable working in the specified shift and from our Viman Nagar, Pune office.