Customer Service Executive- Blended Process/Contractual 3 Months

Roles and Responsibilities :

• Handle customer inquiries through phone calls, emails, or chats to resolve their queries and concerns.
• Provide accurate and timely resolutions to customers' issues while maintaining a high level of professionalism.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-8 years of experience in BPO/Call Centre environment.
• good communication skills for effective interaction with customers over the phone, email, or chat.
• Ability to work on rotational shifts.
• Basic computer knowledge .