Customer Service Engineer

Key Purpose of the Job :

To coordinate with all the branches and meet the customer service requirements.

Key Responsibilities :

1. Coordinate with customers for the installation at their site and regular training.

• Understand the customer requirements
• Obtain feedback from the customer
• Maintain Participant list
• Knowledge of customers and regular issues

2. Major trouble shooting at site.

• Register complaints immediately and allocation of Complaint number.
• On time Updatation customer complaint register.
• MOM signed off by customer.
• Updation of complaint status in complaint register and feedback to customer on status based on MOM.
• Sound product knowledge & Communication skill

3. Conducting customer service survey.

• Identify customer and carry out plant survey as per plan.
• Competition seal conversion and / or seal upgrade from single to double OR double wet running to ECS, 2015 BG promotion.
• Organizing Service Blitz to compile and update on product installations.
• Knowledge on competitor products analytical skill