Customer Service Engineer
Wonder Cement · Surendranagar · hybrid · Posted 29d ago
About a minute. You'll make an account on the way through.
About this role
Job Profile:
1. Customer Complaint Handling
Attend customer complaints related to cement quality and performance.
Visit construction sites, project locations, dealers, ready-mix concrete (RMC) plants, and infrastructure projects.
Identify the root cause of issues such as:
Cracks in concrete/plaster
Low strength development
Setting time issues
Workability problems
Water seepage concerns
Surface defects
2. Site Inspection & Technical Support
Conduct site visits and technical audits.
Inspect construction practices, material storage, curing methods, mix proportions, and workmanship.
Provide practical recommendations to customers for optimum cement usage.
3. Product Application Guidance
Educate customers, contractors, engineers, masons, and builders on:
Proper cement handling and storage
Concrete mix design
Curing practices
Construction best practices
Product selection for different applications
Sourced from naukri
Skills
About Wonder Cement
Wonder Cement
Building Material
1.7k+
employees
2010
16 years old
Ajmer, Rajasthan
India
₹6.2L PA avg
Avg at Wonder Cement
₹2L – ₹3.3L PA
This role
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Employee ratings
10 reviews
Culture
3.7
Career growth
3.6
Work-life
4.3
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