Customer Service Engineer

Responsibilities:

This is a full-time position. Responsibilities will include but are not limited to:

• Provide 1st line technical support to end customers for all VTD products, ranging from basic to advanced content, while meeting KPIs for response time and quality
• Provide basic and advanced software training and demonstrations, as part of both pre-sales and post-sales activities
• Create technical content such as knowledge articles and presentations
• Engage with the VTD online community of users

Qualifications (Required):

• Bachelors or Masters degree in Mechanical Engineering, Automotive Electronics or other relevant disciplines
• 2-3 years of industrial experience, especially in a relevant industry such as automotive, as an ADAS or automotive electronics engineer.
• 1 to 3 years experience in AV/ADAS Simulation design and Scenario Authoring.
• Experience with tools, Vires VTD or similar software like IPG carmaker, Scaner, Carla, and Applied Intuition is an added advantage.
• Experience on Linux and understanding of computer fundamentals is required
• Ability to explain complex technical problems with excellent written and oral communication and presentation skills
• Excellent interpersonal skills
• Strong self-organization and time-management skills with a commitment to meet deadlines
• Must be able to interact in a team environment

Qualifications (Beneficial):

• Simulation experience with VTD
• Working with scripts and shell commands like Bash, Tcsh, Python, and Lua is an advantage, not mandatory.
• Exposure to programming (basic level), like C++, python is an added advantage.