Customer Service Engineer

1. Customer Complaint Handling

• Attend customer complaints related to cement quality and performance.
• Visit construction sites, project locations, dealers, ready-mix concrete (RMC) plants, and infrastructure projects.
• Identify the root cause of issues such as:
• Cracks in concrete/plaster
• Low strength development
• Setting time issues
• Workability problems
• Water seepage concerns
• Surface defects

2. Site Inspection & Technical Support

• Conduct site visits and technical audits.
• Inspect construction practices, material storage, curing methods, mix proportions, and workmanship.
• Provide practical recommendations to customers for optimum cement usage.

3. Product Application Guidance

• Educate customers, contractors, engineers, masons, and builders on:
• Proper cement handling and storage
• Concrete mix design
• Curing practices
• Construction best practices
• Product selection for different applications