Customer Service Engineer

Company Description Agaram Industries is a long-established distributor of analytical and food testing equipment from internationally recognized manufacturers across the USA, Japan, France, and other regions. Founded in 1959 in Chennai, the company has grown from glassware manufacturing into a key provider of advanced laboratory instruments and informatics solutions. Agaram represents leading global brands and maintains branch offices in major Indian cities such as Hyderabad, Mumbai, Delhi, and Kolkata, with dedicated service centers in Bengaluru, Gujarat, and Kolkata. Through Agaram Technologies Pvt. Ltd., the organization offers comprehensive end-to-end laboratory informatics software solutions and has expanded its presence worldwide. Prospective team members can expect to work with cutting-edge technologies that support laboratories and testing facilities in India and beyond.

Role Description The Customer Service Engineer role is a full-time, on-site position based in Chennai. The individual in this role will provide technical support and field service for analytical and food testing equipment, including installation, commissioning, preventive maintenance, and repair. Day-to-day responsibilities include diagnosing and troubleshooting equipment issues, coordinating with customers to understand service needs, and ensuring that service visits are completed accurately and on time. The Customer Service Engineer will document all service activities, maintain service logs, and provide feedback to internal teams on recurring issues and potential product improvements. The role also involves training customers on proper equipment usage, promoting best practices for instrument care, and contributing to high levels of customer satisfaction through professional communication and follow-up.

Qualifications

• Strong customer-facing skills, including Customer Satisfaction and Customer Support, with a focus on clear communication and relationship-building.
• Hands-on Field Service experience, including on-site installation, commissioning, and maintenance of instruments or technical equipment.
• Technical Support capabilities, including remote and in-person assistance, basic configuration, and guidance on usage and best practices.
• Proficient Troubleshooting skills for mechanical, electrical, or software-related issues on laboratory or analytical equipment.
• Diploma or bachelor’s degree in engineering (e.g., Electronics, Instrumentation, Electrical, Mechanical) or a related technical discipline.
• Ability to read and interpret technical manuals, schematics, and service documentation, with strong attention to detail.
• Willingness to travel for customer visits within the region as required and manage service schedules independently.
• Basic familiarity with laboratory environments or analytical instruments is an advantage; experience in the scientific or industrial equipment sector is a plus.