Customer Service Engineer - Cathlab & MICT

Job Description Summary Job Description Summary
As a Customer Service Engineer, you are required to perform services and maintenance activities on customers site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Impacts quality of own work and the work of others on the team. Executes standard operational/technical tasks typically subject to instructions and work routines. There is latitude to rearrange the sequence to complete task/duties based on changing work situations.
. Job Description

• All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining & generator diagnostics. Able to make Engineering decisions
• Broadening knowledge of own technical discipline to execute policy/strategy. Includes support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills
• Requires understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area
• Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters
• Requires good interpersonal skills and to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE HealthCare. Explains technical information to others

• The role requires 3+ years of experience in Cathlab, CT or NM Services & Field Services & Customer Service Management
• Knowledge level is comparable to a Bachelors degree in Biomedical Engineering / E&TC / Electronics / Instrumentation from an accredited university or college ( or a high school diploma with relevant experience)

• Excellent oral and written communication skills. Ability to document, plan, market, and execute programs

Additional Information

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