Customer Service (E-commerce) (Voice)

Description

We are seeking a dynamic and customer-oriented individual to join our E-commerce Customer Service team. As a Customer Service Representative (Voice), you will be the first point of contact for our customers, providing them with the support and assistance they need to enhance their shopping experience.

Responsibilities

• Handle customer inquiries through voice calls efficiently and professionally.
• Provide accurate information about products, services, and order status to customers.
• Resolve customer complaints and issues in a timely manner to ensure customer satisfaction.
• Maintain a high level of product knowledge to assist customers effectively.
• Document customer interactions and feedback in the CRM system for future reference.
• Collaborate with team members and other departments to improve customer experience.

Skills and Qualifications

• 1-2 years of experience in customer service, preferably in an e-commerce environment.
• Excellent verbal communication skills in English and Hindi.
• Strong problem-solving skills and the ability to think on your feet.
• Familiarity with CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Empathy and patience in dealing with customer issues.