Customer Service Domestic Voice Manager-BPS

Job Responsibilities :

- Provide strategic leadership and direction to the sales team, ensuring alignment with organizational goals and objectives.

- Develop and implement effective sales strategies, tactics, and action plans to drive revenue growth and achieve sales targets.

- Conduct regular performance reviews, provide constructive feedback, and develop personalized coaching and development plans for team members.

- Identify and address skill gaps within the team, facilitating training and development opportunities to enhance their capabilities.

- Foster a positive and collaborative team environment, promoting open communication, knowledge sharing, and continuous improvement.

- Analyze sales data and metrics to identify trends, opportunities, and areas for improvement, making data-driven decisions to optimize performance.

- Collaborate with cross-functional teams, such as marketing, product development, and customer service, to ensure seamless integration and alignment of efforts.

- Ensure compliance with company policies, procedures, and regulatory requirements related to sales and customer interactions.

- Managing remote or distributed teams, ensuring effective communication and collaboration across multiple locations.

- Sales force automation tools usage and CRM systems to streamline processes and enhance productivity.

Criteria :

(Must have)

- Bachelors degree or equivalent in a relevant field.

- Minimum 12 years of overall experience working in a telesales outbound sales process for domestic region with atleast 2 years at a Manager level

- Hands-on experience with Dialer strategies

- Proven track record of successfully managing and developing high-performing sales teams in a fast-paced environment.

- Excellent communication, leadership, and interpersonal skills.

- Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

Criteria :

(Desired)

- Experience in the insurance sales domain.

- Knowledge of relevant sales techniques and methodologies.