Customer Service Domestic Voice Lead-BPS

The incumbent would be part of the team and the primary responsibility will be to take care of day to day work allocation to CSAs interacting with client, attending Client calls and other important meetings, Conduct Weekly, SMR, Project Review, Daily Team meetings, etc., Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.

Vertical Operations Scope Customer Service

Reporting To Asst / Deputy Manager
Reportees (if Any) 18 - 20 CSAs