Customer Service Domestic Quality Analyst-BPS

Job Summary

The incumbent would be part of the team and the primary responsibility will be to audit emails / Calls that are handled out of Hexaware BPS, record and share timely feedback, highlight process improvement opportunities, Dip-check various aspects of quality of the services delivered, analyse and reduce errors, etc.. Passing on the process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.

Responsibilities

• Audit emails / Calls that are handled out of Hexaware BPS
• Record and share timely feedback
• Highlight process improvement opportunities
• Dip-check various aspects of quality of the services delivered
• Analyse and reduce errors
• Passing on the process updates to the team members
• Maintaining Weekly reports
• Daily reports and interacting with the process manager and the team to improve the process

Business environment

Vertical : BPS Quality Process Name: Seattle Scope: Customer Service - Quality Control

Organization Chart

• Reporting To: Quality Lead / Manager
• Reportees (if Any): NA

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