Customer Service/Customer Support Internship in Pune

Housy is a fast-growing home services brand based in Pune, focused on delivering quick, reliable, and high-quality cleaning services. The company aims to ensure that every customer experience is seamless, efficient, and trustworthy, with a strong emphasis on speed, cleanliness, and consistency. By prioritizing customer satisfaction and operational excellence, Housy is building a service model where every interaction reinforces trust and encourages repeat usage.

Selected Intern's Day-to-day Responsibilities Include

• Manage customer interactions across WhatsApp, calls, and in-app support channels
• Handle bookings, rescheduling, cancellations, and real-time service issues efficiently
• Coordinate with operations teams to resolve customer concerns accurately and promptly
• Follow up with customers to ensure complete resolution of issues
• Deliver clear, respectful, and premium communication in every interaction
• Maintain accurate records of customer conversations, issues, and resolutions
• Identify recurring issues and contribute to process improvement initiatives
  
  

About Company: Housy provides quality home services in 10 minutes. Customers book utensil cleaning, mopping, sweeping, bathroom cleaning, kitchen cleaning, and other daily household tasks through the app. Services are delivered by trained, employed professionals. We are based in Pune.