Customer Service - Custom Clerance - Import

l Co-ordination with Importers;

l Co-ordination with shipping companies for getting Vessel ETA and IGM details, Invoices;

l Co-ordination with Documentation Dept., Customs and Docks Executives , transport division;

l Maintaining track record from vessel arrival/departure to the delivery of the each consignment;

l Looking that all the documents , BOE , delivery order is kept ready in time;

l Updating & Reporting DSR’s on daily basis on Import Documentation handling and clearance of consignment to higher authorities and clients;

l  Focus on 1 days clearance Target for Air Shipment and 3 days for Sea Shipments;

l  Follow standards for clearance of cargo at port and benchmark the same constantly;

l  Ensure all invoicing approval from the client (Such as Demurrage, detention etc. ) are  provided to the revenue team within 1 day after clearance of the shipment;

l  Respect & Maintain Company’s Policies and Commitments;

l  Work towards the delight of the client you handled .