Customer Service Credit Cards (S2S) | Gurgaon DLF

Role Overview:
We are looking for customer-focused professionals to handle credit card customer queries, service requests, and complaints through inbound and outbound calls, while driving cross-selling opportunities through Service-to-Sales (S2S).

Key Responsibilities:

• Handle inbound and outbound calls from credit card customers.
• Resolve customer queries, complaints, and service requests within defined SLAs and TATs.
• Drive cross-selling and upselling opportunities through S2S.
• Achieve targets for AHT, productivity, FCR, CSAT, call quality, and customer retention.
• Ensure process compliance, accurate documentation, and minimal escalations.
• Identify process gaps and contribute to continuous improvement.

Eligibility:

• Graduate in any discipline.
• Experience in customer service / customer care within banking or financial services preferred.
• Credit card servicing and S2S / cross-selling experience will be an advantage.
• Strong communication, problem-solving, and customer-handling skills.