GURUGRAM · FULLTIME
Customer Service Coordinator
Keysight Technologies
Gurugram · onsite · Posted 13d ago
Sourced from
Undisclosed3–9 yrsfulltimeGurugram
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Section · 01
About this role
Overview
Responsibilities
Qualifications
Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.
Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.
Responsibilities
Order Booking Validation
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
- Serve as first point of contact for order-related clarifications.
2. Order Corrections Amendments
- Assess impact of change requests on orders, licenses, and invoices.
- Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
- Coordinate escalations with Sales, Finance, and IT as required.
3. License Execution Delivery
- Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as
licensing delivery transitions to a self-service model).
- Ensure accuracy of entitlement parameters and successful customer delivery.
- Generate temporary licenses based on justified business needs, strictly following official Licensing
guidelines, approval processes, and compliance requirements.
- Track and manage software and license delivery status across systems, including monitoring orchestration
progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
- Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
- Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
- Troubleshoot basic license issues and escalate complex cases.
4. Invoice Readiness Management
- Ensure orders are invoicing-ready with correct commercial parameters.
- Support timely invoice creation and corrections, including credit notes.
- Ensure VAT/GST and local tax compliance in invoicing.
5. Compliance, Credit KYC Execution
- Identify credit holds, extended payment terms, or KYC requirements.
- Ensure orders are booked only after required approvals are obtained.
- Coordinate with Credit Analysts and Compliance teams.
6. Stakeholder Coordination Communication
- Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
- Provide structured status updates and root-cause-based escalations.
- Promote a One-Keysight collaboration mindset.
7. Data Quality System Integrity
- Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and
Oracle Cloud.
- Validate data completeness and consistency before order processing. If necessary, work with relevant teams
(CMD, Sales, Credit Collections, and KSM).
- Maintain audit-ready documentation and transactional traceability.
- Reporting Early Issue Detection: Perform interim reporting and data analysis to proactively detect
operational, licensing, or order-related risks and anomalies until standardized Global detection pages and
dashboards are available.
8. Process Improvement Knowledge Sharing
- Identify recurring operational issues and suggest improvements.
- Contribute to SOPs, training material, and documentation.
- Support onboarding and knowledge transfer within the team.
9. Forecast Pipeline Support
- Support accurate forecasting by ensuring order readiness and clean bookings.
- Highlight risks or delays that may impact revenue recognition or forecast accuracy.
- Collaborate with Sales and Finance during month- and quarter-end close.
10. Sales Support Salesforce Administration
- Provide comprehensive support to Sales by handling Salesforce-related activities and responding to
administrative requests, including account, opportunity, order, and data maintenance needs.
Scope Note - ODE Hardware Order Booking
Qualifications
Graduate in any stream
Technical - MS Office, SalesForce, Oracle Cloud
Communication - English language - additional, but not mandatory one of the following languages: German, French, Spanish or Italian
Technology - Software Industry experience
- Experience in customer service, order management, or sales support
- Strong attention to detail and process orientation
- Problem-solving and troubleshooting skills
- Ability to manage priorities effectively
- Customer-focused, proactive, and reliable
Careers Privacy Statement Keysight is an Equal Opportunity Employer.
Order Booking Validation
- Review and validate Purchase orders (PO/PA) against approved Quotes and contracts.
- Book orders in Salesforce in compliance with commercial, revenue, export, and tax requirements.
- Serve as first point of contact for order-related clarifications.
2. Order Corrections Amendments
- Assess impact of change requests on orders, licenses, and invoices.
- Execute approved corrections in Salesforce, KSM, and Oracle Cloud.
- Coordinate escalations with Sales, Finance, and IT as required.
3. License Execution Delivery
- Generate and validate software licenses using Keysight Software Manager (KSM) (Note: for CAE, change expected as
licensing delivery transitions to a self-service model).
- Ensure accuracy of entitlement parameters and successful customer delivery.
- Generate temporary licenses based on justified business needs, strictly following official Licensing
guidelines, approval processes, and compliance requirements.
- Track and manage software and license delivery status across systems, including monitoring orchestration
progress via the Oracle Cloud Self-Service page to ensure timely delivery. (For: ODE)
- Monitor delivery statuses (Pending, Completed, Failed) and ensure visibility of delivery progress. (For: ODE)
- Coordinate with Sales, Licensing, and IT teams to investigate and resolve delivery-related issues.
- Troubleshoot basic license issues and escalate complex cases.
4. Invoice Readiness Management
- Ensure orders are invoicing-ready with correct commercial parameters.
- Support timely invoice creation and corrections, including credit notes.
- Ensure VAT/GST and local tax compliance in invoicing.
5. Compliance, Credit KYC Execution
- Identify credit holds, extended payment terms, or KYC requirements.
- Ensure orders are booked only after required approvals are obtained.
- Coordinate with Credit Analysts and Compliance teams.
6. Stakeholder Coordination Communication
- Act as liaison between Global Customer Service, Sales, Finance, IT, and Licensing.
- Provide structured status updates and root-cause-based escalations.
- Promote a One-Keysight collaboration mindset.
7. Data Quality System Integrity
- Ensure accuracy of data related to customer, quote, opportunity, and order across Salesforce, KSM, and
Oracle Cloud.
- Validate data completeness and consistency before order processing. If necessary, work with relevant teams
(CMD, Sales, Credit Collections, and KSM).
- Maintain audit-ready documentation and transactional traceability.
- Reporting Early Issue Detection: Perform interim reporting and data analysis to proactively detect
operational, licensing, or order-related risks and anomalies until standardized Global detection pages and
dashboards are available.
8. Process Improvement Knowledge Sharing
- Identify recurring operational issues and suggest improvements.
- Contribute to SOPs, training material, and documentation.
- Support onboarding and knowledge transfer within the team.
9. Forecast Pipeline Support
- Support accurate forecasting by ensuring order readiness and clean bookings.
- Highlight risks or delays that may impact revenue recognition or forecast accuracy.
- Collaborate with Sales and Finance during month- and quarter-end close.
10. Sales Support Salesforce Administration
- Provide comprehensive support to Sales by handling Salesforce-related activities and responding to
administrative requests, including account, opportunity, order, and data maintenance needs.
Scope Note - ODE Hardware Order Booking
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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Section · 02
Skills
Customer Servicedata qualityFrench5GExportAerospaceAutomotiveOracle DBCredit NotesLocal TaxcloudOnboardingGstManufacturingmaintenanceAdministrationdata analysiscomplianceKYCfinanceForecasting
Section · Company
About Keysight Technologies
Keysight Technologies
Electronics Manufacturing
1.5k+
employees
2014
12 years old
Santa Rosa,California
United States
About
Keysight, a leading test and measurement equipment provider for network test, automation, emerging technologies (5G, 6G, IoT, Quantum, Digital Twins, and more).
Industries
Electronics ManufacturingInternetManufacturingElectronicsIT Services & Consulting
Employee ratings
474 reviews
3.8/ 5
Culture
3.9
Career growth
2.9
Work-life
4.0
Employees rate it well for
Work Life Balance120Work Culture69Senior Management57Salary57Career Growth40
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