Customer Service - Coordinator
Hapag-Lloyd · Mumbai · onsite · Posted 28d ago
Undisclosed3–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Handle customer inquiries
Support bookings, imports and BL
Resolve documentation errors and exceptions
Process B/L amendments and release requests
Handle invoice reversals and additional charges
Manage claims-related customer correspondence
3+ Years Experience in bookings, imports and B/L processing
Attention to detail and accuracy
Problem-solving and conflict-resolution abilities
Good time-management
Support bookings, imports and BL
Resolve documentation errors and exceptions
Process B/L amendments and release requests
Handle invoice reversals and additional charges
Manage claims-related customer correspondence
Required Candidate profile
Shipping documentation knowledge3+ Years Experience in bookings, imports and B/L processing
Attention to detail and accuracy
Problem-solving and conflict-resolution abilities
Good time-management
Sourced from naukri
Skills
Customer ServiceCustomer EngagementCustomer SupportExport DocumentationBill Of LadingShipping LineEmail SupportCustomer HandlingCustomer ComplaintsCustomer Query Resolutionshipping instructionShipping Documentationcontainer logisticsChat Support
About Hapag-Lloyd
Hapag-Lloyd
IT Services & Consulting
2.3k+
employees
1847
179 years old
Hamburg
Germany
₹3.6L PA avg
Avg at Hapag-Lloyd
About
A prominent global container shipping company, facilitating efficient transport solutions with a extensive fleet and a vast network of services connecting international ports.
Industries
IT Services & ConsultingUrban Transport
Employee ratings
10 reviews
3.8/ 5
Culture
3.8
Career growth
3.2
Work-life
3.8
Employees rate it well for
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