Customer Service Coordinator

About Us

TrueBlue is the people company. We were founded on the idea that by connecting people and work, we can help our clients grow their businesses while growing ours. We have grown dramatically over the most recent years, connecting over 800,000 people with work each year while serving our clients; we have the ability and capacity to do even more. Today, our ambitious vision is to be the talent solution for the changing world of work. We see great opportunity in growing to be the leading provider of contingent workforce solutions in North America and the recruitment process outsourcing solutions globally. TrueBlue has been repeatedly recognized as one of Forbes Magazine's Most Trustworthy Companies in recognition of its solid corporate governance and accounting transparency. We are committed to transparency and delivering the best financial reporting to our internal leadership and to our stockholders. We recruit strong talent that has potential to grow beyond the role initially hired and into future organizational leaders.

About the Role

In this role, you will be responsible for taking calls in a timely and accurate manner as per the client specific standard operating procedures. The Customer Service Specialist works with the process SME and Operations Manager to identify issues, and opportunities for improvement and recommends solutions. The Customer Service Specialist should be able to perform rule-based transactions with simple calculations. If needed this role may be leveraged across multiple clients.

Key Responsibilities

• Ensure timely and accurate service delivery as per client standards

• Ensure consistent productivity & and accuracy performance as per team requirements

• Prompt response to queries from Internal or External stakeholders

• Taking ownership of reporting work in the process

• Review and suggest updates for Standard Operating Procedures

• Escalate non-compliance issues of process/procedures as per protocol Identify, share, support, and implement operational improvements

• Ensure compliance to all the reports

• Inbound Calling/ International Voice Process (B2B or B2C)

• Maintain all documentation/tracking in the applications up to date for the processes

• Must adhere to Login schedule and Organizational Policies.

• Must be ready to Work from Office on all 5 days

• Responsible for call Audits, efficient in onshore connects/Communication • Develops training material and documentation for global support in the ongoing environment.

Requirements

• Graduate in any stream.

• 1 to 5 years of relevant experience in International Voice Process (B2B).

• Good written & verbal communication skills

• Ability to work 24*7 shift timings

• Proficient in computer applications including Excel & Word.