Customer Service Coordinator

Role & responsibilities

• Deliver exceptional customer service to passengers.
• Manage Care by BLR services, including Meet & Assist, Priority lines.
• Handle passenger queries, bookings, and service requests.
• Coordinate with airport teams to ensure seamless passenger assistance.
• Maintain operational reports, cash records, and service documentation.
• Handle customer feedback and resolve complaints professionally.

Preferred candidate profile

• Minimum qualification: Diploma in Aviation or Hospitality or Hotel Management.
• 1 to 3 years of experience in Aviation, Hospitality, FMCG, or the Service Industry.
• Good communication skills in Kannada, Hindi, and English.
• Willing to work rotational shifts, weekends, and public holidays.
• Positive attitude, customer-centric approach, and teamwork skills.