Customer Service Coordinator_US Client_Contactual_Mynd Payroll

We are hiring for the renowned US Based MNC deals in Intsruments

Job Description

Job Title : Customer Service Coordinator

Location : Gurgaon
Experience : 1-4 Years

Budget - 5.5 LPA
Employment Type : Contractual upto 2 years on Mynd Payroll (Can be converted to US client payroll)

Interested candidates can directly share CV @ [email removed]

Job Description

Provides pre-sales and/or post-sales consulting to benefit Keysight customers in areas such as product/service order fulfilment processes, customer service requests such as end-to-end order status management, repair /calibration requests, product changes or returns, accounts receivable collections, invoicing requirements, contract issues/administration or lease administration.

Manages and coordinates the end-to-end customer experience (from order to installation) by applying broad knowledge of customer situations, company processes, local laws, financial requirements, and international compliance requirements related to customer sales contracts and product shipment.

Resolves customer service issues for complex, multi-country or multi-regional accounts.

Acts as a liaison between customers and appropriate internal organizations such as sales, manufacturing, logistics and service delivery to resolve customer inquiries. Influences changes to production and/or shipping schedules and price changes.

May identify and follow up on business opportunities. May be responsible for project management of country, regional or multi-country projects.

Works on customer service assignments with clearly defined objectives. Solves problems of limited scope and complexity

Job Qualifications : Bachelors or Master Degree or University Degree or equivalent and 1 to 2 years relevant experience in order management.

Contract Terms: 6 months to 2yrs(Possibility of absorption depending upon performance and business requirements)