Customer Service, Collections Professional

Job Summary

Major Responsibilities include but not limited to the one listed below:

Responsibilities

• Achieve monthly collection targets and contribute to the organizations cash flow and working capital objectives.
• Proactively engage with customers through calls, emails, and other communication channels to ensure timely payment of outstanding invoices.
• Monitor customer accounts, follow up on overdue balances, and drive resolution of aged receivables.
• Ensure timely submission of invoices, supporting documentation, account statements, and other customer-required documents to facilitate collections.
• Record, track, and coordinate resolution of customer queries, disputes, and payment-related issues through appropriate internal channels.
• Maintain a healthy Accounts Receivable portfolio by minimizing overdue balances and improving collection efficiency.
• Partner effectively with Sales, Customer Service, Finance, Operations, and other internal stakeholders to resolve collection barriers and improve customer experience.
• Perform AR reconciliations, customer account reconciliations, and bank reconciliations to ensure accuracy of outstanding balances.
• Identify and escalate high-risk, delinquent, or potentially bad debt accounts to management in a timely manner.
• Ensure accurate and timely cash application in accordance with company policies and procedures.
• Prepare and analyze collection MIS reports, aging reports, and portfolio trends to provide actionable insights to management.
• Ensure compliance with applicable tax regulations and possess a working knowledge of GST, TDS, TCS, and GST-TDS implications impacting customer collections.
• Review and interpret customer contracts, purchase orders, and government tender requirements to ensure compliance with billing and collection processes.
• Conduct customer visits, when required, to strengthen relationships, resolve payment issues, and expedite collections.
• Continuously identify opportunities to improve collection processes, reduce overdue receivables, and enhance overall AR performance.

Qualifications

• Minimum 3 years of experience in Collections, with a strong focus on the India market.
• Proven experience managing a large and diverse collections portfolio, including responsibility for 300+ active customer accounts.
• Qualification: Bachelors in commerce,

Additional Details

• This job has a full time weekly schedule.
• Travel Required: 25% of the Time
• Shift: Day
• Duration: No End Date
• Job Function: Customer Service

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.