Customer service (Chat)

Roles and Responsibilities :

• Provide exceptional customer service through chat support, responding to customer inquiries and resolving issues in a timely manner.
• Utilize strong communication skills to build rapport with customers, understand their needs, and provide personalized solutions.
• Work collaboratively with internal teams to resolve complex issues or escalate matters when necessary.
• Maintain accurate records of all interactions with customers using our CRM system.

Job Requirements :

• 0-7 years of experience in BPO/Call Centre environment or similar industry.
• Excellent written communication skills for effective email and chat correspondence.
• Ability to work on non-voice processes such as email/chat support.