Customer service (Chat)

Roles and Responsibilities :

• Handle customer inquiries via email, chat, and non-voice channels to resolve issues efficiently.
• Provide accurate and timely responses to customers' queries, ensuring high levels of satisfaction.
• Collaborate with internal teams to resolve complex issues that require escalation.
• Maintain records of all interactions with customers using CRM software.

Job Requirements :

• 0-5 years of experience in a similar role (BPO/Call Centre).
• Excellent communication skills for handling multiple conversations simultaneously.
• Proficiency in email, chat, and non-voice communication platforms.
• Ability to work on rotational shifts including evenings, nights, weekends, and holidays.