CO
Customer Service (Chat Support)
Customer of foundit · Delhi · onsite · Posted 2d ago
Not disclosed0–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Description
We are seeking a Customer Service (Chat Support) representative to join our team in India. The ideal candidate will provide exceptional support to our customers through chat, ensuring a positive experience and effective resolution of inquiries.
Responsibilities
- Respond to customer inquiries via chat in a timely and professional manner.
- Resolve customer issues and provide information about products and services.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
- Document customer interactions and feedback in the company database.
- Collaborate with team members to improve service delivery and customer experience.
Skills and Qualifications
- Excellent written communication skills in English.
- Strong problem-solving abilities and conflict resolution skills.
- Basic knowledge of customer service principles and practices.
- Familiarity with chat support tools and software is a plus.
- Ability to work in a fast-paced environment and manage multiple chats simultaneously.
- Attention to detail and strong organizational skills.
Sourced from foundit
Skills
Typing Skillscrm softwareActive ListeningEmpathyConflict Resolutiontime managementChat SupportProduct Knowledge