Customer Service & Business Process Specialist
Evonik · Mumbai · onsite · Posted 42d ago
Undisclosed8–10 yrsfulltimeSourced from
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About this role
Job Title: Customer Service Business Process Specialist
Reporting To: Team Lead - Customer Service
Work Location: Thane
Purpose of the Position
Responsible for managing SAP key user for CS team in India and handling complete Order-to-Cash (O2C) process for a specific business line. This role supports seamless interaction within CS team, cross functional teams with the company and external customers throughout the order lifecycle to ensure timely order fulfillment, inventory availability, customer satisfaction, and operational excellence while adhering to trade compliance guidelines.
Key Responsibilities
Customer Service Order Management in SAP
- Manage the end-to-end Order-to-Cash (O2C) process and ensure efficient order fulfillment and act as a backup for allocated colleagues as and when required.
- Process SAP transaction for generating commercial and sample sales orders, intercompany purchase requisition and purchase orders, invoices, debit notes, credit notes, return orders, and reports in SAP
- Close collaboration with customers, business managers and cross functional teams.
Logistics Distribution Management
- Coordinate with approved transporters, logistics providers, warehouse team to ensure smooth dispatches on day-to-day basis and timely deliveries of material to the customers.
- Coordinate import/export documentation and shipment execution with overseas offices and logistics teams.
- Manage documentation and execution of High Sea Sales (HSS), Customs Bonded Warehouse (CBW), Limited Purpose Warehouse (LPW), Stock and Sales (SS), Bill To - Ship To (BTST) and export shipments.
Credit Management Accounts Coordination
- Coordinate with Overseas Credit Management teams on credit limits, blocked orders, and credit-risk-related matters and monitor accounts for receivables and outstanding customer balances through Collective application tool.
Reporting MIS
- Generate monthly MIS reports related to sales, inventory, customer service, logistics, and receivables.
- Compile and analyze business data from SAP, ERP systems, KPIs and management dashboards.
Compliance Audit Support
- Ensure compliance with trade regulations, company policies, and operating procedures and support during internal / external audits.
Business Process Role responsibilities
- Ensure support for key user activities and handle CS transactional queries / errors related to daily operational O2C tasks.
- Gather concerns and requirements from CSR s and provide feedback to the interfaces
- Responsible for the global/regional implementation of Evonik improvement and automation initiatives, change requests, within the CS organization along with roll out of O2C projects.
- Coordinate and manage testing activities of new system releases and ensure knowledge transfer within the team.
Education Experiences
- Graduate in any field with minimum of 8-10 yrs of experience in customer service with customer fronting, order management and logistic co-ordination.
- Experience in Chemical manufacturing company is preferred
Technical Competencies
- SAP (Any module) is a must
- Power BI
- CUPSET+
- ECPW
- Import System
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceAutomationcustomer satisfactionCompliance AuditChemical ManufacturingExportbusiness processerp systemscustomsauditsChemistryDistribution Managementbusiness dataCSRCredit NotesERPcompliance
About Evonik
Evonik
Chemicals
175
employees
2007
19 years old
Essen, North Rhine-Westphalia
Germany
₹14.5L PA avg
Avg at Evonik
About
Evonik operates in the specialty chemicals industry, enhancing various consumer products by improving their performance and efficiency through high-quality chemical solutions.
Industries
ChemicalsChemicals / Agri InputsManufacturing
Employee ratings
10 reviews
4.1/ 5
Culture
3.2
Career growth
2.6
Work-life
3.4
Employees rate it well for
Work-Life Balance41Overall Company41
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