Customer Service/ blended process/ 3 month contract

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner.
  
• Provide accurate information about products/services to customers while addressing their concerns.
  
• Maintain records of all interactions with customers using CRM software.
  
• Collaborate with internal teams to resolve complex customer issues.
  
• Meet performance targets set by the company for quality, productivity, and sales metrics.
  

Desired Candidate Profile

• 0-5 years of experience in BPO/Call Centre environment (International Voice Process).
  
• Strong communication skills in English language (written & spoken).
  
• Ability to work on rotational shifts including weekends and holidays as per business requirements.
  
• Basic computer knowledge with proficiency in MS Office applications.
  

Interested pl connect - Akanksha - [phone removed] , Himanshu - [phone removed] , Annu - [phone removed]