Customer Service Blended (Email+Voice) and Sales Representative

Job Title: Customer Support Executive - Blended Process (Voice, Email) & Sales Process

Key Details:

• Hiring Company: Fatak Pay Digital Pvt. Ltd.
• Job Location: Nahur
• Salary: Up to 22,000 In-Hand + PF
• Shift Timings: 10:00 AM to 7:00 PM (Monday to Saturday)
• Experience Required: 0 to 1 Year (Freshers welcome)

Job Description: We are actively hiring a dynamic Customer Support Executive to manage a blended process involving email, voice, and sales operations. The ideal candidate will ensure high customer satisfaction by resolving inquiries efficiently and accurately while maintaining professional communication.

Key Responsibilities:

• Respond to customer queries, complaints, and service requests promptly via email and voice channels.
• Provide complete and accurate information regarding company products, services, and processes.
• Achieve performance metrics including turnaround time (TAT), first contact resolution (FCR), and customer satisfaction (CSAT) scores.
• Log all customer interactions and resolutions accurately in the CRM tool for future reference.
• Identify complex issues and escalate them to higher-level teams to ensure timely follow-up and closure.

Candidate Requirements:

• Education: High school diploma (12th Pass) or Graduate degree.
• Experience: 6 months to 1 year of experience in customer service preferred; freshers with strong communication skills are encouraged to apply.
• Core Skills: Excellent written and verbal communication, featuring strong grammar and attention to detail.
• Technical Skills: Basic knowledge of MS Office (Word, Excel) and familiarity with CRM or email management systems.
• Behavioral Traits: Calm under pressure, highly organized, and capable of multitasking effectively.

Perks & Benefits:

• 1,000 monthly attendance incentive.
• 25 Lakh Medical Insurance coverage.
• Annual company trip with unlimited incentive opportunities.

How to Apply:

For more details or to schedule an interview, please contact Saquib:

• Call/WhatsApp: [phone removed]
• Email: [email removed]