Customer Service (Back Office)

Job Description:

• To manage the entire end-to-end process of publication of journal articles and issues, i.e., from submission of articles for peer review to final issue publication.
• To provide written and verbal reports/feedback on journal performance.
• To notify Editorial Production management, Publishing and Editors of problems and/or delays in the Editorial review process and/or Production process.
• To suggest and implement means of improvement in the end-to-end process.
• Ensuring Master copy Production and Master copy Review
• Issue Compile/Build up Production
• Proof Reading
• Ensuring internal coordination and communication
• Tracking files through complete process & achieving production and quality targets.
• Responsible for publishing the journal content online as well coordinating with authors & editorial office
• Responsiveness to internal teams, maintaining MIS

Interested candidates email on - [email removed] or call on [phone removed]