Customer Service & Back Office Representative

Job Summary

ALFA KPO is looking for a detail-oriented and communication-focused professional to support client enquiries, backend operations, and data research activities. The role involves working with international clients, understanding and documenting their requirements, conducting internet and data research, maintaining accurate enquiry records, and working with common business productivity and CRM tools. This opportunity is suitable for graduates who have strong communication, research, organizational, and documentation skills.

Responsibilities

• Receive, understand, and accurately document client enquiries and requirements.
• Support backend operations and internet/data research activities.
• Conduct data research, data mining, and data-entry activities as required.
• Prepare and maintain Excel spreadsheets, PowerPoint presentations, and Word documents.
• Maintain an accurate tracking system for client enquiries.
• Update and maintain information in CRM systems where applicable.
• Coordinate effectively with internal teams regarding client requirements.
• Provide planned activity updates to the team leader.
• Monitor and assess the status and outcome of referred enquiries.
• Represent ALFA KPO professionally in all client interactions.

Requirements

• Graduate in any discipline. Freshers are welcome to apply.
• Excellent verbal and written communication skills.
• Strong internet research and data-handling capabilities.
• Good working knowledge of Microsoft Excel, Word, and PowerPoint.
• Strong attention to detail and organizational skills.
• Ability to understand and document client requirements accurately.
• CRM knowledge is an advantage.
• Ability to work effectively in a night-shift environment.
• Communicate professionally with international clients.