CUSTOMER SERVICE ATTENDANT (COUNTER SALES)

Objective:

Customer Service Attendant is to provide excellent service, ensure customer satisfaction, and maximize sales. They focus on efficient order processing, upselling to increase revenue, maintaining cleanliness, and fostering customer loyalty through a positive service experience.

Duties and Responsibilities:

• Greeting Customers: Welcome customers with a warm and friendly as they enter the Outlet.

• Order Taking: Accurately and efficiently take customer orders, either in person or over the phone.

Menu Knowledge: Be knowledgeable about the menu offerings, including specials, ingredients, and allergens, to assist customers in making informed choices.

Upselling: Suggest additional items or combo meals to customers to increase sales.

Cash Handling: Handle cash transactions and process electronic payments accurately.

Food Preparation Assistance: Help the kitchen staff with basic food preparation tasks, such as assembling orders and packaging food.

Order Accuracy: Double-check orders before serving to ensure accuracy and completeness.

Customer Inquiries: Address customer inquiries, concerns, and complaints in a professional and courteous manner.

Cleanliness Maintenance: Ensure the dining area, counter, and serving stations are kept clean and organized at all times.

Hygiene Adherence: Follow food safety and hygiene standards to maintain a clean and safe environment.

Stock Monitoring: Keep track of inventory levels and notify the supervisor when supplies need replenishment.

Customer Feedback: Encourage customers to provide feedback and reviews on their experience.