Customer Service Associates
Securesearch · Mumbai · onsite · Posted 22d ago
Undisclosed0–4 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
The Customer Service Associate will serve as an interface for clients and their applicants and will be responsible for ensuring efficient management of client accounts.
Job Operations Location Mumbai, India Schedule Full-time Experience 1 - 5 years Education Bachelor s degree or equivalent Job Description
- Ensure screening requests are initiated in a timely manner
- Monitor account performance on an ongoing basis
- Maintain highest level of quality and service delivery
- Meet established service levels and turnaround time
- Facilitate timely and accurate resolution of client requests
- Report account performance to clients as per schedule
- Ensure confidentiality of client and applicant communications
- Adhere to quality parameters specified for the process
- Ensure continuous adherence to existing guidelines on various
- aspects of delivery, responsiveness and operational processes
- Good verbal and written English language skills
- Quality orientation and attention to detail
- Ability to function effectively in a dynamic environment
- Must be able to multi-task and function independently
- Ability to handle pressure
- Strong planning, time-management and organization skills
- Excellent interpersonal skills
- Minimum one year in screening or customer service
- Good knowledge of MSOffice and e-mail applications
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceScreeningWritinginterpersonal skillsResolutionEnglishservice deliveryService levelplanningmanagementCommunication SkillsTimetime managementoperationsOrganization SkillsMS Office