Customer Service Associate

The role of the Customer Service Associate (CSA) - Voice, will be responsible for:

• Handle customer interactions through inbound and outbound voice calls.
• Understand customer concerns, diagnose issues, and provide timely and effective resolutions.
• Manage customer expectations regarding issue resolution and follow-up timelines.
• Maintain compliance with company policies, procedures, and quality standards.
• Support customer retention and satisfaction by providing exceptional service during every interaction.

• Excellent verbal and written communication skills in English.
• Strong customer service orientation with the ability to build rapport quickly.
• High emotional intelligence and the ability to remain calm under pressure.
• Strong listening, probing, and problem-solving skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Strong organizational and time-management skills.
• Basic computer proficiency and ability to navigate multiple systems simultaneously.
• Ability to work flexible schedules, including weekends and holidays as required.

• Shift Timings: US Rotational shifts (including night shifts)
• Perks: Two-way cab facility

HR -Yashita R
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