Customer Service Associate

Job Description Customer Support Associate

Job Title: Customer Support Associate
Location: Pune, Hinjewadi
Department: Customer Support
Experience: 0–3 Years

About the Role

We are looking for a customer support associate who will be responsible for handling customer queries, resolving issues, and ensuring a positive customer experience across various communication channels. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media.
• Resolve customer complaints and provide timely solutions.
• Maintain accurate records of customer interactions and transactions.
• Escalate complex issues to the relevant teams when necessary.
• Follow up with customers to ensure issue resolution and satisfaction.
• Provide product and service information to customers.
• Meet service quality standards, response time targets, and customer satisfaction metrics.
• Collaborate with internal teams to improve customer experience.
• Stay updated on company products, services, and policies.

Required Skills & Qualifications

• Graduate in any discipline.
• 0–3 years of experience in customer service, customer support, or a related role.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to handle multiple tasks and work in a fast-paced environment.
• Basic knowledge of MS Office and CRM tools.
• Customer-focused attitude with strong interpersonal skills.