Customer Service Associate

Designation : - Customer Service Associate (CSA ) Full Time

Job-Location : - Bengaluru ( WHITE FIELD )

Experience required : - ( 1 - 5 yrs) in the Customer Support role .

@ Konecta we move towards the future and we do it together, Start or accelerate your career in the BPO industry .

Job - KRA & Responsibilities : -

• You Will be Joining the Customer Service team of a renowned Client in UK , where your main mission will be to receive chats and emails from clients to help them resolve doubts and queries
• Understand the customer concerns and provide
  accurate and timely resolutions through ( Email , Voice & Chat )
• Deliver excellent customer experience and
  maintain high CSAT scores.
• Document all interactions clearly in CRM systems.
  Adhere to quality standards, process guidelines, and compliance requirements.
• Meet individual and team performance targets ( Productivity, Quality, CSAT ).
  Upsell/Cross-sell products or services where applicable.

Required-Skills : -

• Advanced level of English Communication Skills are required to express yourself clearly and professionally.
• Should be flexible with Rotational-Shifts ( UK / US ).
• Should be working Onsite ( work from Office) - 5 days a week.

Salary to be Offered : -

Freshers with ( 0 - 3 yrs) of Experience , CTC Offered = ( 3 Lacs / Per Annum )

Experienced Associates ( 3+ yrs) , Max CTC Offered = ( 4.5 Lacs / Per Annum)

Office-Location: -

Wework IWF Compus,

Survey No.192,

Main Road, B Narayanapura,

Whitefield, Mahadevapura,

Bengaluru,

Karnataka 560048.