Customer Service Associate

Skill required: Retirement Solutions - Retirement Planning Services

Designation: Customer Service Associate

Qualifications:Any Graduation

Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do
Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processedStrict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.

What are we looking for
Graduate, preferable from commerce background (not mandatory)Experience in the US retirement industry (not mandatory)Open to core Night shifts based on business requirementsGood verbal & written communication skillsGood typing skill and attention to detail.Good time management skillsAbility to work independently


Roles and Responsibilities: Processing monetary and non-monetary transactions for assigned clients transactions. Ensuring accuracy on transactions processedStrict adherence non-disclosure of client information by preserving client confidentiality.Complies with all client policies, procedures, and Federal,State,Local regulations and escalates issues to the management.Researching on any queries and requests sent by the Business Partners,Client Support Teams and replying the same with minimum response time.Taking active participation in process improvements and automation.Ensure Quality Control standards that have been set are adhered to.Excellent organizational skills with ability identify and prioritize high value transactions.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
QualificationAny Graduation