MUMBAI · FULLTIME
Customer Service Associate
Firstsource Solutions
Mumbai · onsite · Posted 42d ago
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Section · 01
About this role
Are you passionate about delivering exceptional customer experiences through voice support? Join Firstsource as a Sr. Executive Voice Process and be a part of a dynamic, fast-growing team!
Location: Malad Athena Tower , Mumbai
Eligibility: HSC with 2+ years of experience / Graduate Freshers Welcome
Shift: Rotational Shifts (247)
Employment Type: Full-Time
Key Responsibilities:
Handle customer queries through inbound/outbound voice support
Provide accurate and timely resolutions to customer concerns
Deliver exceptional customer service while meeting quality standards
Maintain professionalism and empathy during customer interactions
Document customer interactions and follow established processes
Requirements:
Excellent verbal communication skills in English
HSC with a minimum of 2 years of experience or Graduate Freshers are welcome
Strong customer service and problem-solving skills
Basic computer knowledge and typing skills
Willingness to work in 247 rotational shifts
Why Join Firstsource?
Career growth opportunities
Comprehensive training and development
Collaborative and inclusive work environment
Interested candidates can share resume at [email removed]
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About Firstsource Solutions
Firstsource Solutions
BPO
19.2k+
employees
2001
25 years old
Mumbai, Maharashtra
US
₹3.7L PA avg
Avg at Firstsource Solutions
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