Customer Service Associate
GlowTouch · Hyderabad · onsite · Posted 44d ago
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Provide technical support to customers through phone regarding internet services such as broadband, LAN, modem, and WAN issues.
- Troubleshoot and resolve complex technical problems related to telecom services including international voice processing and VoIP technology.
- Collaborate with internal teams to identify root causes of issues and implement solutions to prevent future occurrences.
- Document all interactions with customers using CRM software for accurate tracking and reporting.
Job Requirements :
- 1-20 years of experience in a BPO/Call Centre environment handling customer support calls for telecom/ISP industry.
- Strong knowledge of broadband, internet, international voice process, LAN, modem, troubleshooting techniques.
- Excellent communication skills with ability to work effectively in an international environment.
Sourced from naukri
Skills
About GlowTouch

GlowTouch
Louisville
US
₹4L PA avg
Avg at GlowTouch
₹2L – ₹5L PA
This role
About
UnifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members worldwide dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
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