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    Job · 15537963

    GlowTouch logo

    Customer Service Associate

    GlowTouch · Hyderabad · onsite · Posted 48d ago

    ₹2.0L - ₹5.0L PA1–20 yrsfulltimeSourced fromNaukri

    About a minute. You'll make an account on the way through.

    About this role

    Roles and Responsibilities :

    • Provide technical support to customers via phone, email, or chat for broadband internet services.
    • Troubleshoot issues related to modems, routers, wireless networks, LAN/WAN configurations, and WiFi connectivity.
    • Resolve international voice process queries and provide solutions for VoIP (Voice over Internet Protocol) services.
    • Escalate complex issues to senior team members or supervisors when necessary.

    Job Requirements :

    • 1-20 years of experience in telecom sales or customer service with a focus on broadband internet services.
    • Strong knowledge of broadband technologies such as DSL, fiber optics, cable modem, T1 lines etc. .
    • Proficiency in troubleshooting common problems with modems routers wireless networks LAN/WAN configurations WiFi connectivity.

    Sourced from naukri

    Skills

    RouterWANInternetInternational VoiceBroadbandModemWiFiTelecom SalesTelecommunicationWirelessWirelineLANInternational Voice Processvoicevoice processTelecomVoice Support

    About GlowTouch

    GlowTouch logo

    GlowTouch

    Louisville

    US

    ₹4L PA avg

    Avg at GlowTouch

    ₹2L – ₹5L PA

    This role

    About

    UnifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members worldwide dedicated to supporting our international clientele.


    At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.

    Industries

    Call CenterCustomer ServiceInformation TechnologyOutsourcingTechnical Support

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    Customer Service Associate · waiting for your command