Customer Service Associate
GlowTouch · Hyderabad · onsite · Posted 48d ago
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibilities :
- Provide technical support to customers via phone, email, or chat for broadband internet services.
- Troubleshoot issues related to modems, routers, wireless networks, LAN/WAN configurations, and WiFi connectivity.
- Resolve international voice process queries and provide solutions for VoIP (Voice over Internet Protocol) services.
- Escalate complex issues to senior team members or supervisors when necessary.
Job Requirements :
- 1-20 years of experience in telecom sales or customer service with a focus on broadband internet services.
- Strong knowledge of broadband technologies such as DSL, fiber optics, cable modem, T1 lines etc. .
- Proficiency in troubleshooting common problems with modems routers wireless networks LAN/WAN configurations WiFi connectivity.
Sourced from naukri
Skills
About GlowTouch

GlowTouch
Louisville
US
₹4L PA avg
Avg at GlowTouch
₹2L – ₹5L PA
This role
About
UnifyCX (www.unifycx.com) is an emerging Global Business Process Outsourcing company with a strong presence in the U.S., Colombia, Dominican Republic, India, Jamaica, Honduras, and the Philippines. We provide personalized contact centres, business processing, and technology outsourcing solutions to clients worldwide. In nearly two decades, unifyCX has grown from a small team to a global organization with staff members worldwide dedicated to supporting our international clientele.
At unifyCX, we leverage advanced AI technologies to elevate the customer experience (CX) and drive operational efficiency for our clients. Our commitment to innovation positions us as a trusted partner, enabling businesses across industries to meet the evolving demands of a global market with agility and precision. unifyCX is a certified minority-owned business and an EOE employer who welcomes diversity.
Industries
Employee ratings
10 reviews
Culture
3.1
Career growth
2.2
Work-life
3.2
Employees rate it well for
Find them on