Customer Service Associate

Skill required: Retirement Solutions - Payment Operations
Designation: Customer Service Associate
Qualifications:BBA/BCom/Any Graduation
Years of Experience:1 to 3 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.
What would you do 3+ years of experience in US Retirement Services domain - Defined Contributions - Managing participant level services 2+ years experience in Money Out processes such as Inservice withdrawal, Survivor benefit, Immediate Annuity, Deferred Annuity, Hardship withdrawal determination and payments, Rollover out, Lump Sum Distribution, Required Minimum Distributions, Complex Distributions, Loan payoff and child suppoRetirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the bestProcesses and activities involved in managing and facilitating financial transactions, including payment processing, reconciliation, fraud detection, risk management, and customer support, typically conducted by banks, payment processors, or financial institutions.
What are we looking for Primary skill - Payment Operations - P3
Roles and Responsibilities: Strict adherence to non-disclosure of client information by preserving client confidentiality. Complies with all client policies, procedures, and Federal|State|Local regulations and escalates issues to the management. Researching on any queries| requests sent by the Business Partners|Client Support Teams and replying the same with minimum response time. Taking active participation in process improvements and automation. Ensure Quality Control standards that have been set are adhered to. Adherence to client SLAs Identify potential areas that require additional controls Excellent organizational skills with ability identify and prioritize high value transactions. Completing assigned responsibilities and projects within timelines apart from managing daily BAU. Creating and updating procedure documents while ensure that the standards are followed.


Qualification
BBA,BCom,Any Graduation