Customer Service Associate

Roles and Responsibilities :

• Handle inbound international calls from customers, resolving their queries and concerns in a timely and professional manner.
• Provide excellent customer support by listening actively, empathizing with customers' issues, and offering solutions or alternatives when necessary.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors as needed.

Job Requirements :

• 6 months -4 years of experience in an international voice process environment (BPO/call center).
• Strong communication skills for handling inbound calls from diverse cultures and languages.
• Ability to work effectively in a fast-paced environment with multiple priorities simultaneously.